September 16-17, 2020 | Virtual Conference

Frequently Asked Questions

Find answers below to our most frequently asked questions.


What is the Clearwater User Conference?

This two-day, complimentary, virtual event is an opportunity for Clearwater users and partners to come together as a community, optimize their use of the Clearwater system, and learn the latest in industry best practices.

When is the 2020 Clearwater User Conference?

  • Tuesday, September 15: Optional one-on-one trainings or meetings with your Clearwater team.
  • Wednesday, September 16: Day one of the conference from 10:00 a.m. - 3:00 p.m. EDT
  • Thursday, September 17: Day two of the conference from 10:00 a.m. - 3:00 p.m. EDT
  • Friday, September 18: Optional one-on-one trainings or meetings with your Clearwater team

Why is the 2020 conference being held virtually?

The health and safety of Clearwater clients, partners, and employees is and always has been our top priority. For that reason, and due to public health concerns resulting from the Covid-19 pandemic, we have made the difficult decision to cancel the on-site User Conference. Instead, we will transform this year’s User Conference into a virtual event.o

We will miss seeing everyone in person this year, but please know, our team is hard at work planning a fantastic, worthwhile virtual event that will still offer all the things you love about our conference: one-on-one trainings with your servicing team, thought-provoking and timely sessions, connections with industry peers, and more!


How much does the Clearwater User Conference cost?

There is no cost to attend the User Conference.

When does online registration close?

Online registration will close on Tuesday, September 15 at 11:59 p.m. MDT.

Conference Logistics

What event platform is the virtual User Conference hosted on?


Do I need to download anything special to view the virtual event?

You do not need to download any plugins or additional software to participate in this year's virtual User Conference,  so you can watch on any device, wherever you are in the world. 

What browser should I use to attend the virtual User Conference?

This year's User Conference will be accessible via all major browsers, using a standard web-based technology.

The virtual event experience will be tailored based on the viewer’s platform and features available within the viewer’s browser, including HTML5, flash, and other attributes.

The WorkCast event platform can be configured to deliver content using secure (HTTPS) or unsecure (HTTP) communication protocols. HTTPS requires TCP port 443 and HTTP requires TCP port 80 to be opened through your firewall for both inbound and outbound traffic.

In order to enable a full feature-rich viewing and interactive experience, we advise that JavaScript be enabled.

When can I schedule time with my Clearwater team?

You can sign-up for a one-on-one session during the registration process. Simply select the option during registration and your account manager will reach out directly to schedule a one-on-one on Tuesday or Friday, whichever day is most convenient for you.

Will the sessions be recorded and available after the event?

Yes! All sessions will be recorded and available to view at your convenience after the event. An email will go out when the recordings are ready to view.

Continuing Education (CE) Credits

How do I know what sessions offer CE credit?

CE accredited sessions will be denoted in the description.

Are CE credits available during the on-demand recordings?

No. You are only eligible to receive CPE and CTP/CCM credits during live presentations.

How do I get my CPE and CTP/CCM certificates?

All CE certificates will be available by the end of October. If you have any questions regarding your credits, please reach out to Clearwater's CE Administrator, Hailey Margaritov.

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